Case Management and Outreach

Our case management approach is built around close relationships that allow us to tailor the support we provide each person to their particular needs and capacities. This approach is often made possible through a person’s long-term involvement as a vendor and/or participant in our workshops. By getting to know one another as individuals, we build trust.

With an extremely low barrier to entry, any adult experiencing homelessness may come to us to receive support without following strict protocols like attendance policies. While most people receiving case management services are Street Sense vendors, being a vendor is not required to receive services.

Our services may be as direct as offering a person dry clothes or an emergency gift card to purchase food or medicine, working with individuals to secure a new identification card, or as involved as years-long efforts to secure housing. Each year, approximately 60 women and men each year choose to work with us to navigate and access complex bureaucracies that lead to permanent housing, employment, SNAP benefits, physical and mental health care, and other critical services.

Our case management team makes regular outreach or on-site visits to individuals living unsheltered in encampments or other locations. Staff offer seasonal toiletry supplies, an invitation to become a vendor, and an offer of assistance through their case management work. These “house calls” demonstrate our commitment to meet individuals where they are both physically as well as socially.

To contact a case manager, call Darick Brown at (202) 347-2006 x302. Or visit us during office hours and ask for a case management intake.

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We believe ending homelessness begins with listening to the stories of those who have experienced it.